How do I refund a pass bought directly from KORAIL?
Find your pass under MY TICKET, open DETAILS and select REFUND. A pass bought at a station or through an agency must be refunded through that seller; KORAIL’s online refund function does not cover those purchases.
What is the KORAIL cancellation deadline?
KORAIL allows cancellation without a refund fee until the day before the pass starts, based on Korean time (KST, UTC+9). From the starting date, a refund is no longer available. Do not use your home time zone to calculate the deadline.
Must I cancel my seat reservations first?
Yes. Cancel every seat reservation attached to the pass before requesting a pass refund. Cancelling a seat alone does not cancel or refund the pass.
How do I cancel a Korail Pass bought on Klook?
Open your Korail Pass booking in your Klook account and check its cancellation conditions. Use the cancellation option if available; otherwise contact Klook support from the booking. Cancel your KORAIL seat reservations first. The deadline, fees and refundable amount shown for your booking apply.
When will I receive the money?
Keep the cancellation confirmation and follow the refund status with the seller. Processing depends on the seller and payment method, so there is no single guaranteed number of days. Korail-pass.com cannot cancel a booking or issue the refund for you.
KORAIL · How do I refund a pass bought directly from KORAIL?